Intercom is a customer messaging platform designed to facilitate communication between businesses and their customers. It integrates messaging, customer support, and marketing automation to provide a seamless user experience. Businesses use Intercom to engage customers via chat, email, and social media, offering real-time support, personalized messages, and targeted campaigns.

Intercom initially started as a tool to help businesses communicate with their customers through their websites and mobile apps. The founders aimed to create a product that would replace multiple tools with a single platform, offering a unified communication system. The platform quickly gained traction due to its user-friendly interface and powerful features. Over the years, Intercom has continuously evolved, adding new functionalities such as bots, automation tools, and enhanced analytics to stay ahead in the competitive market.

Today, Intercom is recognized as a leading player in the customer messaging space, serving thousands of businesses worldwide and continuously innovating to improve customer engagement and support.