Kustomer is a customer service platform that provides businesses with tools to manage and improve their customer support operations. It integrates customer data and interactions from various channels (such as email, chat, social media, and phone) into a single platform, allowing support agents to have a comprehensive view of each customer's history and interactions. This helps in delivering personalized and efficient customer service.

The founders aimed to revolutionize customer service by creating a platform that integrated customer data from multiple sources to provide a holistic view of customer interactions. The platform quickly began to gain traction among businesses looking for advanced customer service solutions. Facebook acquired Kustomer in 2021 and sold it in 2023. Kustomer has increasingly focused on incorporating automation and AI to improve customer service efficiency and effectiveness.