Five9 is a cloud-based contact centre platform that provides customer service and sales solutions for businesses. The platform offers tools for inbound and outbound calls, customer engagement, AI-driven analytics, and omnichannel support, including voice, chat, email, and social media. Five9’s intelligent routing and automation features help agents deliver faster, more personalised customer interactions, while its analytics capabilities provide insights into call centre performance to optimise service quality.

Founded in 2001 in California, Five9 was created to offer scalable customer service solutions, especially as businesses shifted to cloud-based operations. It has since become a leading provider of contact centre software globally.